Website Maintenance and Support Services.
Website Maintenance And Support To Suit Everyone
Once Your Site Is Up And Live, The Last Thing You Want Is Disruptions And Downtime To Impact Your Sales And Your Image.
We don’t want to leave our clients in the dark, so even once we’ve finished our job; we’ll be there to help with any issues you may occur with the day-to-day running of your site. Our services are there to ensure you avoid downtime, and update your site with ease.
We will also ensure that your website is correctly patched and updated. Support packages can be tailored within your budget to ensure we meet your requirements, and website issues and disruptions can be processed in a flash.
Magento Services | BigCommerce Services | Shopify Services | WordPress Services
Monthly Support and Maintenance
Basic
Minimum hour commitment: 6
Rollover Cap: 2 Months
Managed Source Code
Monthly Time Reports
Website Uptime Monitoring
Downtime Response: Business Hours
Service Priority: Basic
Total Service Plan Cost: £200p/m
Standard
Minimum hour commitment: 12
Rollover Cap: 3 Months
Dedicated account manager
Managed Source Code
Telephone support
Inclusive Account Management Hours: 2
Monthly Time Reports
Website Uptime Monitoring
Downtime Response: 24/7
Service Priority: Standard
Total Service Plan Cost: £250p/m
Plus
Minimum hour commitment: 18
Rollover Cap: 4 Months
Dedicated Account Manager
Managed Source Code
Telephone Support
Priority Support
Inclusive Account Management Hours: 4
Monthly Time Reports
Website Uptime Monitoring
Downtime Response: 24/7
Quarterly UX Review
Service Priority: Plus
Total Service Plan Cost: £350p/m
Envisage Digital Support Plans.
Just because you don’t have a contract, doesn’t mean we’re not there for you. We can agree a rate for support projects which you can call in as and when. For a low maintenance website this is perfect for saving you money. If you have a problem, simply send us an email and we’ll respond within 24 hours with our plan of action and estimated cost.
- Hourly rate
- 24 hour response time
- Send initial responses by email
- Dedicated project manager
These are unique to the client. By taking out a support contract We will ensure your system is updated, managed, monitored and looked after around the clock. We are committed to implementing any preventative and reactive measures which will tackle any website issue you face. This provides you with the comfort and assurance that we’re here to handle anything the site throws are you.
- Priority response
- Project management
- 24/7 site monitoring
- Out of office support
- Telephone support
Ready to talk?
Speak to our Support Specialists today
What's Included In The Support Plans
Development and Customisation
If your site is in need of extra development work, plugin installations, design changes or plugin installations – our team are there to sort it.
Telephone Support
We meant it when we said we want to be part of the team! If you have a problem, give us a phone call or even skype us. We even have an out of office number for peace of mind.
Website Training
We won’t leave you in the lurch. We offer training for your team over the phone, skype, face-to-face and can even create personalised training videos for you to refer to whenever your team needs.
Site Admin Support
We will be on hand to help with configuring your store, importing new products, importing data from a different store and processing orders. Our friendly team are happy to help whenever you need!
Website Updates, Upgrades & Plugin Installations
If you’re due for an upgrade, update or plugin, then we’ll handle it. By ensuring your software is fully up to date, it will ensure your website is fully functional. We can install thirds party plugins, extensions and fill you in on everything you need to know about it afterwards.
Website Performance Tuning
The performance of your site is crucial if you want to come out on top in a competitive market. Just a few seconds delay can be enough to deter potential customers from transacting on your site. Luckily we can eliminate that risk! Our team will ensure you are getting the most from your site, so ensure it is optimised in terms of speed and performance.
What Else Is Included The Support Plans
- UK Based, Experienced Web Developers
- Testing / Development Environment
- Managed Code Repository
- Professional Banner Design
- Firewall Protection
- Custom Extension Development
- Malware Detection & Removal
- Third Party Integrations
- Performance Optimisation
- Data Imports / Exports
Contact The Support Experts Today
If you have any additional questions regarding a Support plan, contact us to speak with a member of our team. Take the first step towards future success today by scheduling your consultation. Let us give you the tools to grow and succeed!